Frequently asked questions -
General questions -
Q: How long does it take to get my product from the time that I order? A: Normal processing time takes about 10 days. That fulfills our goals of balancing the environmental impact for what we do with the amount of product we put out. Although our production capabilities and evolving towards complete effeciency, From there, the fulfillment process begins, and product is packed up and prepped for shipment. You will get an email notification when you please that order, when the order goes into fulfillment, and when it ships. Order fulfillment is a process that can take up to two weeks for huge orders, but we don’t always ship first serve.
Q: What shipping options do I have? A: Our business is setup as an automated e-ommece and although we do not offer expedited shipping as an option, meaning fulfillment and shipping (short turn around time) although You will receive a notification (another email) when your order ships. That email will contain your tracking number. You can always choose overnight shipping put it may take more time to fulfill it (5 Days) then ship it overseas (7 days) the “slow boat.
Q: Do you ship all over the world? A: Yes, we do, and and will fill out the Commercial invoice for you. Typically, this goes just find and the timing is on average 10-15 days (cheapest shipping option)
Q: How does the cable tether work? A: For all products, the aircraft cable tether attaches at both ends using a nut that has a special security screw that can only be loosened using the provided tool. There is a hole for the tether to mount to the bracket on all products, and typically, users attach the other end of the tether inside of a cabinet, kiosk or directly to the fixture or piece of furniture that the gaming console sits in / on. This system is designed with flexibility in mind, the flexibility to quickly secure the tether end to a wide variety of things in a wide variety of situations using the loop end / nut that comes on the end of the tether.
Q: Can I get a longer or shorter cable tether? A: Yes, check out the new cable options and also coiled versions (not quite as strong but we a suggestion).
Q: How long does it take to install the security brackets on the controllers? A: It only takes minutes to install our products. There are simple to understand printed installation instructions included with each product we ship, and you can also check out the tutorials on our youtube page (link here).
Q: Can I use the charging cables for the XBOX One and Playstation 4 with the security brackets? A: Yes. You can use the charging cables with both the standard and enhanced versions of all products. For the PS4, the way the housing is designed the enhanced version actually keeps the cable in place and eliminates the possibility of it being unplugged. The standard version allows for free use of the charging cable but does not keep it plugged in. For the XBOX One, both versions lock the charging cable in place, ensuring it is securely plugged in at all times.
Q: What is the difference between the standard and enhanced version? How do I know which version I need? A: We killed the standard or budget hardware systems simply because they were not near as effective.We are only comortable with the security or our ENHANCED VERSION products.
Q: How secure are your products? A: Very secure. Of course, a determined thief can defeat almost any security solution, but our products are designed to make it nearly impossible to do without special planning and tools. All parts are made from stamped / forged, galvanized sheet steel. All the fasteners have a special tamper-proof head that can only be loosened / tightened using the provided lockdown driver tool. The heavy gauge aircraft cable tether cannot be cut with any readily-available tool (like scissors, a box or pocket knife, etc.). A thief would have to use heavy snips in order to cut the cable, and with the enhanced version would not be able to remove the controller from the security bracket enclosure without potentially destroying the controller to some degree.
Q: How noticeable are these products once installed on the controllers? Will it affect gameplay? A: Lockdown anti-theft hardware systems are ergonomically designed by gaming industry engineers (who are also gamers) for gamers. They are designed with balance in mind, specifically designed to fulfill the need to secure the controllers in any environment so they cannot be stolen or lost. At the same time, they have been designed to blend in to a seamless gameplay experience both aesthetically and functionally. Tested time and again at some of the world's premiere events (E3, PAX, etc.) by the gaming industry's top brands, Lockdown products have achieved the perfect balance of security and user experience optimization. Even CLAW players can run and gun with our products on the controllers